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IPTEL Video Surveillance Equipment Manufacturer RMA Policy


IPTEL, as a globally recognized leader in the manufacturing of video surveillance equipment, is committed to delivering products that meet the highest standards of quality, reliability, and performance. Understanding the critical role of our products in ensuring security, we adhere to a comprehensive Return Merchandise Authorization (RMA) policy designed to address any inconsistencies or malfunctions in our equipment, facilitating returns, replacements, or repairs as needed.

RMA Policy
Request Submission:
Users experiencing issues with any IPTEL product should promptly submit an RMA request through our official channels, detailing the issues encountered, product details, and any additional relevant information.

Approval Process:

Upon receiving the RMA request, IPTEL’s technical support team will evaluate the provided information, conducting preliminary diagnostics to determine the course of action. If a return or replacement is deemed necessary, an RMA number will be assigned.

Product Return:
Once the RMA is approved, the product should be returned in its original packaging with all accessories included. The RMA number should be clearly mentioned on the package to avoid any delays in processing.

Inspection & Resolution:
IPTEL will conduct a thorough inspection of the returned product. If a defect is confirmed, the product will be repaired, replaced, or refunded as per the terms of the warranty and the nature of the defect.

Warranty Terms:

Products under warranty will be repaired or replaced at no additional cost. For products out of warranty, repair or replacement costs will be communicated and will require user approval before proceeding.


The customer is responsible for shipping costs to IPTEL’s designated return center. IPTEL will cover the return shipping costs for the repaired or replacement product to the customer.

Turnaround Time:

IPTEL strives to process all RMAs promptly. The typical turnaround time, post-product receipt, is subject to the availability of replacement products or parts and the nature of the repair needed.

Restocking Fee:

Returns for reasons other than defects may incur a restocking fee, as specified in the product’s purchase agreement.


Customers will be kept informed about the status of their RMA requests through email updates or through the IPTEL customer portal.

Data Protection:
IPTEL treats all returned products with confidentiality and ensures that any user data on the products is securely wiped to maintain customer privacy.


IPTEL is dedicated to maintaining the highest level of customer satisfaction by providing superior video surveillance equipment and comprehensive support. Our RMA policy is a testament to our commitment to quality, transparency, and customer service, ensuring that our customers feel valued and confident in choosing IPTEL as their security solution provider

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